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Business Communication Etiquettes – CIS
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Course Curriculum
Module 1
Chapter 1: Introduction
Chapter 2: Whom are these effective communication Etiquettes addressed?
Module 2
Chapter 1: Importance of using “We” over “I”
Chapter 2: Example
Module 3
Chapter 1: Clear and Concise Communication
Chapter 2: Example
Module 4
Chapter 1: Respectful Tone and Language
Chapter 2: Example
Module 5
Chapter 1: Vision and Mission
Chapter 2: Internal Communication
Chapter 3: External Communication
Module 6
Chapter 1: Importance of Time
Chapter 2: Here’s why time matters in how we communicate
Module 7
Etiquette Rules for Office Communication
Module 8
Chapter 1: Acknowledge the status message
Chapter 2: Always start with a greet or seek permission
Chapter 3: Keep the conversations short
Chapter 4: Abbreviate only when needed
Chapter 5: Be Appropriate
Chapter 6: Be Friendly & Polite
Chapter 7: Remember your chats are not Private
Chapter 8: Properly end conversations
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